Privacy Policy

Introduction

Phoenix Digital Solutions Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

We are a UK-based company specializing in digital inkjet printing services, equipment, and consultancy, trading worldwide since April 2014. We operate in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact Information: If you have any questions about this Privacy Policy, please contact us using our Contact Form or the details provided at the end of this policy.

Information We Collect

Personal Information

Name and contact details (email, phone, address)
Company information and job title
Technical specifications and requirements
Communication preferences

Technical Information

IP address and browser information
Device and operating system details
Website usage and analytics data
Cookies and similar technologies

How We Use Your Information

Primary Purposes

Providing our inkjet printing services and consultancy
Processing orders and managing customer relationships
Technical support and maintenance services
Responding to inquiries and providing quotes

Additional Purposes

Improving our website and services
Marketing communications (with consent)
Legal compliance and regulatory requirements
Security and fraud prevention

Legal Basis for Processing

Contract Performance

We process your data to fulfill our contractual obligations when you purchase our services or enter into agreements with us.

Legitimate Interests

We process data for our legitimate business interests, such as improving our services, security, and customer support.

Consent

For marketing communications and certain optional services, we rely on your explicit consent.

Legal Obligations

We may process data to comply with legal requirements, such as tax obligations and regulatory compliance.

Data Sharing and International Transfers

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

IT and hosting service providers
Payment processors and financial institutions
Shipping and logistics partners
Professional advisors and consultants

International Transfers

As we trade worldwide, your data may be transferred to countries outside the UK and European Economic Area (EEA). We ensure appropriate safeguards are in place for such transfers, including:

Adequacy decisions by the UK government
Standard contractual clauses
Certification schemes and codes of conduct

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Technical Measures

Encryption of data in transit and at rest
Regular security updates and patches
Access controls and authentication
Firewall and intrusion detection systems

Organizational Measures

Staff training on data protection
Regular security audits and assessments
Incident response procedures
Data backup and recovery systems

Your Rights

Access and Control

Right of Access: Request a copy of your personal data
Right of Rectification: Correct inaccurate data
Right of Erasure: Request deletion of your data
Right to Restrict Processing: Limit how we use your data

Additional Rights

Data Portability: Receive your data in a portable format
Right to Object: Object to certain processing activities
Automated Decision Making: Request human review of automated decisions
Right to Complain: Lodge a complaint with the ICO

Exercising Your Rights

To exercise any of these rights, please contact us using our Contact Form. We will respond to your request within one month, though this may be extended in complex cases.

We may need to verify your identity before processing certain requests to protect your privacy and security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

Retention Periods

Customer Data: 7 years (for tax and accounting purposes)
Marketing Data: Until consent is withdrawn or 2 years of inactivity
Website Analytics: 26 months (Google Analytics standard)
Technical Logs: 12 months (for security and troubleshooting)

Deletion Process

Automatic deletion after retention periods
Secure deletion methods
Backup data retention policies
Documentation of deletion activities

🍪 Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. For detailed information about the cookies we use, please see our Cookie Policy.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Last updated" date at the top of this policy
Notify you of significant changes via email or website notice
Obtain your consent for material changes where required

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

Get in Touch

We're here to help! If you have any questions about this Privacy Policy, want to exercise your rights, or need assistance with data protection matters, please don't hesitate to contact us.

Contact Us Now

Company Details

Phoenix Digital Solutions Ltd

UK-based company trading worldwide

Established: April 2014

Specializing in digital inkjet solutions

Data Protection

Compliance: UK GDPR & Data Protection Act 2018

Rights: Full data subject rights support

Security: Industry-standard protection measures

Transparency: Clear and accessible policies